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All I did was ‘unsubscribe’ to the email newsletter?
And this is the message I got: Goodbye from our Newsletter, sorry to see you go. You have been unsubscribed from our newsletters. This is the last email you will receive from us. We have added you to...
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Dear @QantasAirways, your brand simply missed out…
Here is my open letter to Qantas Airways asking them to consider a little Wobbly Jelly Theory when they consider the simple ingredients they can mix to create better customer experiences in future....
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What can Associations learn from Airline Customer Service?
I travel a lot. And, I don’t mind having an opinion about my travel experiences. I am also very heavily influenced by customer service experiences that I witness or have personally. This is a post...
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